الشروط والأحكام

Terms of Service (English)

Last updated: 16 August 2026

1. Agreement

These terms govern your use of Nabra AI, provided by Mobtara Inc., 5937 Av Auteuil, Brossard, QC J4Z 1N1, Canada. By subscribing to or using the service you agree to them.

2. The service

Nabra AI is an automated sales assistant that operates on WhatsApp on behalf of your store: it answers customer questions, presents products from your catalogue, collects order details, and sends a limited set of follow-up messages. It understands both text and voice messages and replies in both.

Nabra is a tool acting on your behalf. You remain the seller in every transaction and are responsible for your products, pricing, delivery, returns policy and customer relationships.

3. Your responsibilities

• You confirm you are authorised to operate the store and the WhatsApp number connected to the service.
• You are responsible for the accuracy of your catalogue — prices, stock and shipping times. The assistant answers from the data you enter.
• You must comply with applicable Saudi law, including the PDPL and e-commerce regulations.
• You must comply with Meta's WhatsApp Business policies.

4. Prohibited use

• Messaging lists of people who did not consent. The service is built to answer customers who write to you first, not to send cold bulk messages.
• Selling goods or services prohibited by law.
• Fraud, deception, or impersonating another party.
• Ignoring a customer's request to stop receiving messages.
• Attempting unauthorised access to the system or to other stores' data.

Breach may result in immediate suspension without notice, and may cause Meta to ban your number — an action outside our control.

5. Subscription and payment

• Subscriptions are monthly and renew automatically until cancelled.
• Each plan includes a monthly conversation allowance shown on the pricing page.
• Prices are in Saudi Riyals and exclude VAT unless stated otherwise.
• Failed payment suspends the service after a grace period; your data is retained for the period set out in the Privacy Policy.
• You may cancel at any time, effective at the end of the current paid cycle.

6. AI limitations

The assistant relies on AI models. Despite the constraints we place on it to keep it within your catalogue, it may occasionally phrase or interpret something incorrectly. Review conversations from your dashboard; you can take over any conversation and pause the assistant at any time. We do not guarantee any particular sales outcome or conversion rate. The service depends on Meta's WhatsApp platform and on AI providers; their outages interrupt the service and are outside our responsibility.

7. Intellectual property

Your products, brand, catalogue and customer conversations remain yours. The Nabra platform, its software, design and brand remain the property of Mobtara Inc. You are granted a right to use the service for the duration of your subscription only.

8. Limitation of liability

The service is provided "as is". We are not liable for indirect, consequential or lost-profit damages. Our total liability shall not exceed the amount you paid for the service in the three months preceding the incident. We are not liable for disputes between you and your customers, nor for the quality or delivery of your products.

9. Termination

You may cancel at any time from the dashboard. We may suspend your account for breach of section 4, for non-payment, or where required by law or by a provider's policy. After termination you may request a copy of your data within 90 days.

10. Changes

We may update these terms. Material changes are notified by email 30 days before taking effect. Continued use thereafter constitutes acceptance.

11. Governing law

These terms are governed by the laws of Quebec, Canada, without prejudice to any mandatory statutory rights you hold in Saudi Arabia if you reside there.

12. Contact

Mobtara Inc., 5937 Av Auteuil, Brossard, QC J4Z 1N1, Canada — support@mobtara.com